Privacy Policy

1. Who we are

Zanav, LLC, trading as Tradebound Network. Our mailing address is 12712 NW Millford St, Portland, OR 97229. For any privacy matter, contact privacy@tradeboundnetwork.com.

We operate marketing websites for residential home-improvement services and connect homeowners who request quotes with contractors who perform that work.

2. Information we collect

From homeowners

• Contact details — name, phone number, email address, ZIP code.
• Project details — the service requested and any qualifying answers you gave.
• Consent record — a TrustedForm certificate capturing the page, the time, and the disclosure shown when you submitted.
• Technical data — IP address, browser and device information, referring page and advertising identifiers.

From contractors

• Name, company name, business phone and email, trades offered and service area.
• Billing information, processed by our payment provider. We do not store full card numbers.

3. Why we use it

• To connect a homeowner’s request with a contractor who can perform the work.
• To verify that a request is genuine and to filter duplicates and invalid records.
• To maintain the consent record that accompanies each lead.
• To operate, bill and support contractor accounts.
• To measure and improve the performance of our advertising.
• To comply with legal obligations and to establish or defend legal claims.

4. Who we share it with — and that this is a “sale”

If you are a homeowner who submitted a request, we transfer your information to a contractor. That contractor pays us. Some state privacy laws treat that transfer as a sale of personal information. We tell you that contractors pay us in the statement on the form, and again here.

We also share information with:

• Service providers — hosting, CRM, telephony, consent-capture and analytics vendors acting on our instructions.
• Advertising platforms — to measure campaign performance. This may constitute sharing for cross-context behavioural advertising.
• Professional advisers and authorities — where required by law or to defend a legal claim.

We do not knowingly sell the personal information of anyone under 16.

5. Your rights

Depending on where you live, you may have the right to:

• Know what we hold about you and obtain a copy.
• Have it corrected or deleted.
• Opt out of the sale or sharing of your personal information.
• Limit the use of sensitive personal information.
• Not be discriminated against for exercising any of these rights.

To exercise any of them, email privacy@tradeboundnetwork.com with the phone number or email address you used. We will verify your identity before acting and respond within the period the applicable law requires.

Opting out does not undo a transfer already made. If a contractor already received your details, contact them directly to have their copy deleted — they are an independent controller of it.

6. Contacting you

When you submit a form, you agree to be called about your request as set out in the statement on that form, and we may email you about it. We text you only if you tick the separate text-message box, and that box does not let contractors text you. Consent is not a condition of purchase. You can withdraw it at any time, in any reasonable way: reply STOP to a text, ask the caller to remove you, or email us. We act on it and tell the contractors who have your request.

7. How long we keep it

Lead records and their consent certificates are retained for five years, which reflects the limitation period for TCPA claims — the record protects both the homeowner and the contractor. Contractor account records are retained for the life of the account and seven years thereafter for tax and accounting purposes.

8. Security

Data is transmitted over TLS and held with access controls appropriate to its sensitivity. No system is perfectly secure, and we do not claim otherwise; we will notify affected individuals and regulators of a breach where the law requires it.

9. Cookies

We use cookies and similar technologies for site function, measurement and advertising attribution. You can control them in your browser settings; blocking them may affect how the site works.

10. Changes

We will post any change on this page and update the date above. Material changes affecting how we sell or share personal information will be notified more prominently.

Privacy requests and questions: privacy@tradeboundnetwork.com